People still much prefer to line up at a vending machine to pay to put money on their myki, despite concerted efforts by public transport authorities to convince people it is easier to top up online.
New data from Public Transport Victoria reveals just 20 per cent of myki users top up their myki online. Within that figure, just 6 per cent have set their myki account to top up automatically.
Most, 55 per cent, still use a vending machine at a railway station, tram or bus stop, while 28 per cent of top-ups are done at retailers such as 7-11s and newsagents. Virtually no one uses the myki call centre.
The figures on how public transport users in Melbourne top up their mykis are included in Public Transport Victoria’s latest performance bulletin, Track Record. It covers the first three months of 2013.
Public Transport Victoria promotes online top-up as the easiest way to pay to travel. ”You won’t need to queue at the ticket machine, which will save you travel time,” it says on its website.
Tony Morton, Public Transport Users Association president, said that if functioning well, online top-up was convenient and worth promoting. But he said technical problems had eroded some commuters’ trust of online top-up, even though those problems had mostly been rectified.
”That’s really scared a lot of people away from the online top-up facility and I guess if you present your card to a physical machine then you have that additional confidence that the money is on the card,” he said.
Public Transport Victoria would continue to educate passengers about online and auto top-up, a spokesman said.
The original release of this article first appeared on the website of Hangzhou Night Net.